Privacy Policy

Last Updated: December 2024

At Vitalis Health & Beauty, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our health and beauty products.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Subscribe to our newsletter or health and beauty alerts
• Purchase our products or services
• Schedule consultations or appointments
• Participate in surveys, contests, or promotional activities
• Contact our customer service team
• Submit reviews or testimonials
• Participate in our loyalty programs or rewards

Health and Beauty Data

As a health and beauty service provider, we may collect:

• Skin type, allergies, and health conditions (for product recommendations)
• Beauty preferences and treatment history
• Consultation notes and treatment outcomes
• Before and after photos (with your consent)
• Product preferences and purchase history
• Beauty goals and objectives

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and geographic location
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information
• Search terms used to find our website
• Clickstream data and navigation patterns

Service Provision

We use your information to:

• Provide personalized health and beauty recommendations
• Process orders and deliver products
• Schedule and manage appointments
• Conduct beauty consultations and assessments
• Provide customer support and respond to inquiries
• Send order confirmations and shipping updates

Marketing and Communications

With your consent, we may use your information to:

• Send newsletters with beauty tips and product updates
• Notify you about new products and special offers
• Provide personalized beauty and skincare advice
• Invite you to exclusive events and workshops
• Share success stories and testimonials (with your permission)
• Conduct market research and gather feedback

Website Improvement

We analyze usage data to:

• Improve our website functionality and user experience
• Optimize our product offerings and recommendations
• Develop new beauty and health services
• Ensure website security and prevent fraud
• Comply with legal obligations and regulations

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transactions
• Shipping and delivery services
• Email marketing platforms
• Customer relationship management systems
• Beauty and skincare consultation platforms
• Analytics and website performance tools

All service providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Regulatory requirements from health authorities
• Protection of our rights and safety
• Investigation of potential violations
• Emergency situations involving public safety

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction. We will notify you of any such change and provide options regarding your data.

Security Measures

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure server infrastructure with regular backups
• Multi-factor authentication for admin access
• Regular security audits and penetration testing
• Employee training on data protection protocols
• Access controls and monitoring systems

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain beauty treatment history for continuity of care

When information is no longer needed, we securely delete or anonymize it according to our data retention policies.

International Data Transfers

Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your data in accordance with international standards.

Access and Portability

You have the right to:

• Access the personal information we hold about you
• Receive a copy of your data in a portable format
• Review how your information is being used
• Request corrections to inaccurate information

Marketing Preferences

You can control our marketing communications by:

• Unsubscribing from newsletters using the link in any email
• Updating your preferences in your account settings
• Contacting our customer service team
• Opting out during the registration process

Deletion and Restriction

Subject to legal and regulatory requirements, you may request:

• Deletion of your personal information
• Restriction of processing your data
• Withdrawal of consent for specific uses
• Objection to certain types of processing

Cookies and Tracking

Our website uses cookies and similar technologies. You can manage your cookie preferences through your browser settings or our cookie management tool. For detailed information about our cookie usage, please refer to our Cookie Policy.

HIPAA Compliance

For health-related information, we comply with applicable healthcare privacy regulations including HIPAA where applicable. This means:

• Health information is accessed only by authorized personnel
• Treatment information is shared only with your explicit consent
• Health records are stored in secure, encrypted systems
• Access is logged and monitored for unauthorized use
• You have additional rights regarding your health information

Beauty Consultation Data

Information gathered during beauty consultations and treatments:

• Is used solely to provide personalized services
• Is protected with enhanced security measures
• Is not shared without your explicit consent
• Can be accessed and corrected upon request
• Is retained according to professional standards

Before and After Photos

Before and after photographs are used exclusively for tracking treatment progress and providing you with visual documentation of your beauty journey. These images are:

• Stored securely with restricted access
• Never shared without your written consent
• Can be deleted upon your request
• Protected by professional confidentiality standards

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last Modified" date at the top of this policy
• Notify you via email of significant changes
• Provide additional notice for material changes that affect your rights

Version History

Previous versions of this Privacy Policy are available upon request. We maintain records of all policy changes to ensure transparency and compliance.

Effective Date

This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.